About us

The Institute of General Practice Management (IGPM) was formed by four working Practice Managers. We are recognised as the professional body that represents all managers working within general practice in the United Kingdom.

Robyn Clark
Robyn Clark is a practice manager in South Gloucestershire. Born and bred in Bristol she is an HR practitioner by background with experience of working in secondary care, mental health trusts and community health services. Prior to that she was a medical secretary and personal assistant.

She has been a PM for three years and is now also lead manager for her practice’s primary care network. Robyn is also a content writer for Practice Index, and has also developed HR for Primary Care e-learning.

Robyn has a real passion for employee engagement, coaching and mentoring.

Nicola Davies
Nicola Davies has worked in Primary Care for 36 years, starting her career as a medical secretary in an inner city practice in Manchester.

For the last 20 years, she has worked as a Practice Manager. She has an MA in Medical Law and Ethics and is very involved in Education and Training with both clinical and non-clinical staff. She is now living the dream working in very rural Cornwall in a three site dispensing practice.

Kay Keane
Kay has worked in the NHS for her whole career. Accepting redundancy from NHS England in 2014 Kay decided to look for her dream job as a Practice Manager. She is currently employed at the award winning Alvanley Family Practice in Stockport. Since taking this post Kay has collaborated with patients as volunteers and with the local community to add capacity and improve health outcomes.

Jo Wadey
Jo Wadey is the Practice Business Manager at St Lawrence Surgery in Worthing and Chair of the West Sussex Practice Managers Association. Jo is passionate about the development and support of Practice Managers and patient engagement to deliver excellence in primary care.

Jo has led on many exciting and innovative initiatives that have taken placed at St Lawrence Surgery and has enabled the practice to be rated as outstanding by CQC in 2016.

Jo is delighted to be one of the Co-Founding Directors of the Institute of General Practice Management and leads on engagement as part of her role.

Professor James Kingsland
Professor James Kingsland OBE is a board member of the IGPM. James is helping to develop the framework for professional accreditation and is providing advice on the governance of the Institute.

He is an award-winning general practitioner and internationally recognised as an expert in system-wide healthcare reform. James brings a wealth of experience in general practice, medical education and medical politics to the IGPM.